Step 1
Incident & Claim Intimation
Prompt reporting of the incident to initiate the claim process with the Insurer.
- Aryan Rishita, 3741 Nayabad Kolkata - 700094
A claim is more than paperwork. It is the moment when your insurance protection needs to work for you.
Our Claims Assistance team helps policyholders navigate the claim process with timely coordination, documentation guidance, communication and follow-up with the concerned insurer and other stakeholders.
Our objective is simple: to make the claims journey clearer, better coordinated and less stressful for you.
Report the incident to us as soon as reasonably possible. Our team will guide you on the initial steps and help facilitate intimation to the concerned insurer, subject to the applicable policy terms and reporting requirements.
We assist in coordinating the claim registration process and help you understand the information generally required by the insurer.
Our team can guide you regarding documents and information ordinarily required for processing the claim.
Where a surveyor/loss assessor or other authorised professional is appointed, we facilitate communication and coordination with the relevant stakeholders.
We follow up with the concerned insurer and facilitate communication regarding the progress of the claim, subject to the insurer's processes and applicable timelines.
If the insurer requests additional information or documents, we help communicate the requirements and coordinate their submission.
Where a service-related issue remains unresolved, we can guide and assist you in following the insurer's prescribed grievance redressal process and, where applicable, the appropriate escalation mechanism.
We facilitate communication and coordination through the claim process until the insurer communicates its decision and the claim is concluded.
We are here to help.
Please provide the basic details below and our Claims Assistance team will contact you.
Clear Communication. Timely Coordination. Professional Assistance.
Helping you understand the next steps.
Keeping you informed about relevant developments and requirements.
Facilitating communication between you, the insurer, surveyor/loss assessor and other relevant stakeholders.
Assisting you throughout the claims journey within the scope of our role as an insurance intermediary.
You should notify the concerned insurer as soon as reasonably possible after an insured event and comply with the notification requirements specified in your policy. You may also contact us for assistance with the process.
We can facilitate and coordinate claim intimation and registration where applicable. However, the insurer’s prescribed process and requirements will apply.
No. Claim admissibility, assessment and settlement are determined by the concerned insurer in accordance with the policy terms, conditions, exclusions and applicable regulations. We assist with coordination and communication throughout the process.
The documents vary depending on the type and circumstances of the claim. We can guide you regarding the documents generally requested by the insurer. The insurer may request additional information or documents during assessment.
Where a surveyor/loss assessor is appointed, communication may be required between the insured and the surveyor. We can facilitate coordination and help ensure that relevant information is communicated appropriately.
We can follow up with the concerned insurer and facilitate communication regarding the status and outstanding requirements. Where there is a service-related grievance, we can guide you regarding the applicable grievance redressal mechanism.
You may first approach the insurer’s designated Grievance Redressal Officer through its prescribed grievance mechanism. If the matter remains unresolved or you are dissatisfied with the response, applicable escalation mechanisms may be available, including Bima Bharosa/IRDAI, subject to the applicable rules and eligibility.
Yes. If you are an existing client, you may contact our Claims Assistance team with your policy and claim details so that we can understand the status and facilitate communication where appropriate.
Incident & Claim Intimation
Prompt reporting of the incident to initiate the claim process with the Insurer.
Survey & Loss Assessment
Coordinating with the Surveyor for site inspection, documentation, and assessment of the reported loss.
Documents Compliance
Assisting in arranging required documents, bills, reports, photographs, and other claim details as requested by the Surveyor or Insurer.
Claim Decision & Settlement
Facilitating communication regarding the Insurer's claim decision and settlement process, as applicable.
Claim Registration
Facilitating claim registration and obtaining the claim reference number from the Insurer.
Documents Compliance
Assisting in arranging required documents, bills, reports, photographs, and other claim details as requested by the Surveyor or Insurer.
Insurer Evaluation
Supporting coordination during the Insurer's evaluation of policy coverage, liability, and admissibility of the claim.
Claim Closure
Assisting with the completion of formalities and closure of the claim upon settlement or final decision by the Insurer.
Need help immediately?
You can also initiate your claim assistance request through WhatsApp.
Important: WhatsApp communication should not replace the insurer’s prescribed claim-intimation process where direct intimation to the insurer is required. Please follow the applicable policy terms and instructions.
Claims assistance provided by us is limited to facilitation, coordination, communication and guidance within the scope permitted for an insurance intermediary.
The acceptance, admissibility, assessment, quantum and settlement of any claim are determined by the concerned insurer in accordance with the terms, conditions, exclusions, warranties, endorsements and other provisions of the applicable insurance policy and applicable law/regulations.
Our assistance does not constitute a guarantee, promise or assurance of claim admission or settlement.
The policyholder/insured remains responsible for complying with the terms and conditions of the policy, including applicable claim notification requirements, submission of information/documents and cooperation with the insurer, surveyor/loss assessor or other authorised persons.
Nothing on this website shall be construed as altering, modifying or overriding the terms and conditions of an insurance policy.
Don’t navigate the claim process alone.
BimaCare is your trusted insurance partner, helping you choose the right coverage for you, your family, and your future.
Bima Care is a Trusted Insurance Advisor.
